Niklo Cab — Privacy Policy

Last updated: 4 November 2026

Niklo Cab (“we”, “us”) provides a ride-hailing app for passengers and drivers: book a car, rickshaw or bike with GPS pickup, fare negotiation and in-app chat. This policy explains what data we collect, why, and how you can ask us to delete it.

Contact for privacy and deletion requests: support@niklocab.com. Website: https://niklocab.com.

1. Data we collect

• Account information: when you sign in with Google (“Continue with Google”), your Google account name, email address and profile photo, and the role you choose (passenger or driver).
• Contact details: phone number and WhatsApp number you provide, for ride coordination and driver/passenger contact.
• Driver details: city, vehicle type (car, rickshaw or bike), vehicle model and vehicle number, and driver registration and approval status.
• Location data: GPS pickup and drop locations, and live location during an active ride, only while you use ride features. Location is needed to find nearby drivers and to show ride progress.
• Ride and chat data: ride requests, bookings, fare offers, ride status, ratings, and messages, voice notes and shared locations inside ride chats and support/help chats.
• Payment information: for drivers, subscription/payment details you submit, including payment screenshots and payment status. In Pakistan, driver payments are made externally via EasyPaisa or bank transfer; outside Pakistan, payments are made via Google Play Billing. We do not ask you to send card numbers by email or chat.
• Device and advertising data: device information and an advertising identifier used by Google AdMob to serve banner ads in the app. AdMob may collect data under Google’s own privacy policy.

2. How we use data

• To create and sign you in to your account, match passengers with nearby drivers, run rides and chats, and show ride history and ratings.
• To review driver registrations and subscription payments, and to provide support and safety help (including SOS/help requests).
• To show banner ads (AdMob) and to improve the app and fix problems.

We do not sell your personal data to third parties.

3. Who processes data

• Google Firebase Authentication (project “niklocab”) — sign-in with Google.
• Cloudflare D1 / Cloudflare Worker — the app database and API that store ride, chat, user and help data (the “5 million reads/day” Cloudflare system).
• Google AdMob — banner advertising and advertising identifier.
• OpenStreetMap / map services — maps and place search at runtime.

4. Security

Data is sent over encrypted connections (TLS/HTTPS). Access to driver approvals, payments and admin screens is restricted. No method of transmission over the internet is 100% secure, so please do not share passwords, OTPs or card PINs in chat or by email.

5. Data retention

We keep account, ride and chat data only while your account is active and for as long as needed to run the service, resolve disputes and meet legal duties. After a deletion request is verified, we delete or anonymise your personal data as described in section 6.

6. Delete your account and data

To delete your Niklo Cab account, see the dedicated page: Delete Account. In short: email support@niklocab.com from the Google account you signed in with, with the subject “Delete my Niklo Cab account”. We will verify that the request comes from the account owner, confirm by email, and delete your account profile, contact details, vehicle details and associated personal ride/chat data. Anonymised statistics that cannot identify you may remain. We aim to complete verified deletions within 30 days.

If you only want to stop using the app without deletion, you can uninstall it — but your account data will remain until you request deletion as above.

7. Your choices

• You can turn off location permission in your phone settings, but ride booking and driver matching will not work without it.
• You can opt out of personalised ads in your phone’s Google ad settings; banner ads may still appear.
• You can contact us at support@niklocab.com to ask what data we hold about you, to correct it, or to request deletion.

8. Children

Niklo Cab is intended for users aged 18 and over. We do not knowingly collect data from children under 18.

9. Changes

If this policy changes, we will update the “Last updated” date above and post the new version here.

DRAFT — ready to host. No live URL has been assigned yet; the hosting URL must be entered in Play Console only after this file is actually published at a public address.